First service complete
The team were great, they gave us time and we didn't feel pressurised at all
I couldn't recommend Westerly MINI Yeovil enough. Great service.
We were dealt with by Jack this time, and he was very helpful. Alex, our previous sales assistant from 5 years ago when we brought our first Mini is now a manager in the showroom and he was very friendly as well. It was good to be remembered!
My tyres passed the MOT with 'advisable' so went to tyre specialist and was surprised that their recommendation to change 'within the week', one tyre was outside the legal requirement and one needed alignment as tracking was out.
Quick and courteous.
Everything was fine at Westerly, Gareth Eveleigh always returned my calls and kept me updated on delivery dates.
Staff are extremely helpful and know what they are talking about. Alex, Gareth and Oscar are excellent
Delivered over and above!
Jack made the whole experience easy.
A very pleasant experience
Always helpful and always trying to help
Very clear communication on the car and the deal.
The salesman I saw was very easy to work with and he was backed by his manager. I felt they wanted to make the process work well for me and were helpful and friendly through out
I like the way you give a video of the car being checked over.
Satisfied with the professional service but as stated above I would have liked a better px trade in and financial arrangement.
Gareth Eveleigh has been excellent from start to finish. Very helpful and clearly knew his job.
Fast friendly service
Salesman Gareth Eveleigh at Westerley Yeovil Mini, was fantastic, also Manager too. Thet listened to our needs and Gareth was fantastically helpful throughout making the whole process fun and easy !
Car was serviced and cleaned...all good
Not usual standard, wasn't called to say when collecting until day of collection even though I called and was told they would call me back. No call to say work complete and car returned I called on the Friday to find out if all done and returned
Fast and efficient service plus very pleasant staff
Car is cleaned and service professional
Pleasant, helpful and efficient staff. They advised me about viewing a colour at another mini garage which meant I made the best purchase. They advised me about possibility of roof colour spray.
The two salesmen ( Andy, 1&2) two good people
all done quickly
Usually very satisfied but on this occasion a 1 hour MOT took 3 1/4 hours due to computer crash !
Good communication. Friendly service and kept well informed.
Good communications and standard of work.
It was an MOT not a service
Choice and purchase made very easy by the staff. They kept me up to date with the build. Contacted me by phone and email to update on the progress. Delivered on time. They were able to fit in appointments around my work schedule.
Didn't get all the answers to my questions (Material/webbing coming out of back windows)
Jack was very professional and helpful throughout
All done as promised.
Efficient, pleasant, responsive
Regrettably, the 3 star, rather than 5 is that the inside wasn't cleaned properly, and a cut in the centre console, means it needs replacing. A shame as otherwise a very pleasant sales/purchase experience, and my second Mini.
Always friendly staff. Pleasant environment to wait in. I drive an hour to go to this particular garage - even though there is one less than 1/2 hour away.
Very friendly and relaxed experience. Good trade in deal. Didn't feel pressurised into buying the car or any of the products available with the car but was well advised. Full tank of petrol on delivery was very much appreciated.
Very helpful, polite and patient. Good product knowledge.
Customer always given full explanation of work carried out and further work required.
Unfortunately I arrived later than expected but the service manager got the servicea done much quicker than I anticipated. Nice to know everything is in good condition.
I think the answer speaks for itself.
Polite staff, pleasant surroundings (but waiting area needs more heat - I recently froze). They detail the health of your car in an understandable way. But, if you ring do not expect them to get back to you/quickly - it is best to hang on the line