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Customer Reviews.

service

5

All staff were very helpful and polite

06 October 2019

service

4

Good service and s decent loan car.

03 October 2019

service

1

Everything to a high standard

03 October 2019

service

4

Spent a lot of time waiting around

03 October 2019

service

5

Excellent and helpful service provided. Car returned clean and tidy.

02 October 2019

sales

5

The manager and sales lady where fantastic with me. They were so helpful and never put a load of pressure on me to sign. I don't like being forced into signing up by salesmen. At mini they gave me time to decide which was the key

01 October 2019

sales

5

Excellent service

01 October 2019

service

3

Last year when you serviced my car you cleaned it better and it smelt good inside. This year it was not done to the same standard.

30 September 2019

sales

5

Jess was brilliant

30 September 2019

sales

5

Very welcoming and friendly

29 September 2019

sales

5

Everything explained well very helpful

27 September 2019

service

3

Overcharged on the invoice Felt was coerced into getting new discs fitted because they were 0.2 mm undersize.On reflection doubt if they are flat to that tolerance

23 September 2019

service

4

Great friendly service

23 September 2019

service

5

They are always polite helpful & nothing seems to much for them, they go that extra mile

20 September 2019

sales

5

Gareth & Oscar made the process easy....great service!! very contactable and swift to reply.

16 September 2019

service

5

The Mini / BMW team were sympathetic to my concerns and took ever effort to ensure I experienced minimal disruption, which included providing a loan car whilst my car was being checked.

11 September 2019

service

5

Very helpful friendly staff

08 September 2019

service

5

Very polite and courteous staff and the detailed observations and video by service staff was first class

07 September 2019

service

5

Recall was completed

03 September 2019

service

5

Excellent service

02 September 2019

service

5

It was a routine service, which was completed as expected and the car was ready when l went to collect. Staff that l dealt with seemed friendly and efficient.

02 September 2019

service

5

Prompt and courteous

01 September 2019

service

5

Just polite helpful service

30 August 2019

sales

5

Jessica made the whole experience buying a new car very comfortable ,easy and pleasant experience.

27 August 2019

service

4

The wait to get my car back was a little longer than expected

27 August 2019

service

1

Mini customers appear to be treated with less respect than BMW customers. We were put out by a Mini programming issue that required our brand new vehicle to be off the road for over 3 hours and Joanne was made to feel you were doing her a favour.

17 August 2019

service

5

I think I answered that question in the last box. It was nice to have my car washed ????

15 August 2019

service

5

Always a good experience in attending Westerly Yeovil

13 August 2019

sales

5

Couldn't have been easier to make the purchase.

07 August 2019

service

5

From arrival to leaving very well treated

05 August 2019

service

5

They were quick and polite and let me wait while they did the service .

02 August 2019

service

5

Completely satisfied

31 July 2019

service

5

Polite and friendly staff.

31 July 2019

sales

5

The two employees who I dealt with went out of their way to help.

30 July 2019

service

3

The car wash post service was not good still dirty externally

28 July 2019

sales

5

Our initial visit with Jack Dean has been a pleasant one, there was no pressure of a hard sale. He was polite, and accommodating. Our purchase has been handled professionally by Jack and Alex. Thank you both for all your help.

26 July 2019

sales

3.5

Delivery times were a little hit and miss possibly due to having some items fitted.

25 July 2019

service

4.5

Once I got the car to you - you communicated clearly about actions and costs. I think it is quite unreasonable to charge £75 to run diagnostics

22 July 2019

service

5

Gareth and the rest of the crew at mini Are attentive and welcoming makes you feel comfortable! Compared to next door BMW where I feel unwelcome

22 July 2019

sales

4

Helpful and amenable staff.

19 July 2019

sales

5

Kept up to date and it arrived as planned.